Warranty Information

SatPros' warranty is limited solely to: replacement, repair, or issuing credit for the purchase price of such product, at the discretion of SatPros. SatPros warrants to the original purchaser that products bought from SatPros wiill be free from defects in material and workmanship under normal use for one (1) year from the date of purchase. SatPros will, without charge, at SatPros' discretion, repair or replace any components or parts if confirmed by SatPros that the product is defective, and that such defects are not caused by abuse, misuse, accident, alteration, Act Of God, lack of cleanliness, environmental conditions, electrical power failure, electrical power conditioning, neglect, shipping, or as a result of service, repair, or modification by anyone other than an authorized SatPros representative, or other reasons not caused by the product itself, providing that SatPros receives the defective product adjustment no later than one (1) year from the date of purchase.

What does Warranty cover?

• Most products carry a 1 full year warranty that covers: Defects in material or workmanship that occur during normal use.
• Parts and Labor to repair failed unit.
• Return shipping from the repair center back to the customer.

What Warranty does not cover!

Shipping to the warranty center, Failures caused by "Acts of God" like lightning, power surge, flood, etc., Failures caused by faulty installation, Failures caused by use of products not supplied by warrantor, Water damage, Damage caused by abuse to the product, Batteries and cosmetic parts (cabinet, etc.), Shipping damages, Unauthorized modifications.

Conditions

To receive warranty service, contact SatPros first at (626) 599-2222 to determine whether or not service is required. The sales receipt which shows the date of purchase and original owner must accompany the product to be serviced. Service will be refused for any components returned for service that are not in their original packaging.

What to do for Warranty repairs

1. Call (626) 599-2222 for a RMA Number.
2. Pack your receiver so it will not get damaged during shipping.
3. Provide Proof of Purchase (copy of your invoice).
4. Provide your return address, telephone number, and a complete description of the problem.
5. Ship To: SatPros
                  151 N. Magnolia Ave.
                  Monrovia, CA 91016

Note: Returns that are not covered by warranty will be charged at repair rate. "No problem found" will be charged $25.00 for bench time.

Out of Warranty

We're offering a special Extended Warranty for a year for only $49.00
1. Call (626) 599-2222.
2. Pack your receiver so it will not get damaged during shipping.
3. Provide your return address, telephone number, and a complete description of the problem
4. Ship To: SatPros
                  151 N. Magnolia Ave.
                 Monrovia, CA 91016