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Installation Downloads
Frequently Asked Questions
Q1.
How do I know the magnetic declination for North America? Q2.
What channels can I get with your receiver? Q3.
What size dish do I need? Q4.
Do you guarantee that these channels will remain free? Q5.
I heard there are channels on C-band as well. Will your receiver
pick up C-band? Q6.
Can I add your receiver to my existing C-band system? Q7.
How do I find the satellite? Q8.
How do I peak my dish? Q9.
What channels are available? Q10.
How do I become a dealer for your products? Q11.
What is the warranty of your receiver? Q12.
What is the noise temperature of your LNBFs? Q13.
What is the warranty of your LNBFs? Q14.
I want two receivers. What do I need? Q15.
I want more than two receivers. Now what do I need? Q16.
Can I use a diplexer to consolidate my local broadcast channels
with my satellite signal? |
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| Problem |
Possible
Causes |
Action
to Take |
| Ku-Band works okay but C-Band doesn't | LNB LO frequency is wrong | Ku is usually 10750, C is usually 5150 |
| Indicators on receiver not lit up | Not connected to power source | Be sure the power cord is plugged in and there is power |
| Remote control does not work | Batteries not installed or badSignal to receiver is blocked | Insert new batteries, Remove any objects between the remote control and the receiver |
| No sound or picture | LNB LO is wrong | Set to "SINGLE*" and enter the correct frequency.5150 for C-band10750 for Ku-band |
| Dish not pointed at satellite | Realign the dish | |
| Signal too weak | Realign the dish | |
| LNB/F not connected or bad | Reconnect or replace LNB/F | |
| Transponder setting are wrong | Verify and reconfigure the settings | |
| Audio-only channel selected | Select a different channel | |
| Picture stops or freezes | Dish not properly aligned | Realign the dish |
| Satellite dish is too small | Use a larger dish | |
| LNB/F not stable enough | Replace with a digital ready LNB/F | |
| ZDX-9111, picture in black and white and/or picture is rolling | Receiver is set in the wrong mode. | Press "MENU" and then "DISPLAY" to set the mode to NTSC. (You may need to press "DISPLAY" more than once. |
| Hum in TV Audio | Audio on remote is turned down | Use the remote to increase the volume on the receiver |
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Dish Installation Choosing The Site for Dish Installation The first thing you
need to do is choose the installation site. The area must have
a clear "line of sight" to the satellite. This means
there can be no obstruction between the dish and the satellite.
This includes building, tree branches, mountain, etc. In order
to receive a good signal, select an outdoor site with a clear,
unobstructed view of the South, Southeast, or Southwest. If you
install the dish in the winter, leaves that are normally on the
branches may not be present. A problem with reception may occur
when the leaves grow back in the spring and summer. |
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Dish Assembly Click
here for 75 cm (30 inch) dish assembly picture. |
Dish Pointing Basic To receive broadcast signals for Telstar 5 or any satellite, your dish must be positioned correctly. The exact direction that your antenna will have to be pointed is dependent upon your location. The elevation angle is the angle relative to the horizon, that the antenna must be raised in order to be able to receive signals from a particular satellite. The azimuth compass bearing is the compass bearing, left to right, that the antenna must be pointed toward in order to receive the satellite signal. Those two angles will help you determine if the location you have selected for placement of your antenna will permit unimpeded satellite reception. If you don't know the elevation angle and the azimuth compass bearing of where you live click here. To calculate the elevation and the azimuth, you need to know the satellite degree and your Zipcode. For example: Telstar is located at 97° W, SatMex is at 116.8° W, and Galaxy 11 is at 91.0° W. If you are not familiar with the orientation of the location where you would like to place the antenna, a directional compass will be very helpful.
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Dish Aiming Procedure
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Dish Alignment & LNBF Mount
It is recommended that you place your satellite receiver and television set close to the dish during the dish alignment procedure. If that is not possible due to where the dish is located, a second person may be helpful to relay information seen on the screen of the TV when the dish is being aligned. Do not turn the power on until all the cable connections have been made. There are two options when connecting the receiver to your television or monitor. The receiver has both audio/video outputs as well as a regular coax output on either channel 3 or 4. Attach the appropriate cables according to the system you have. If you use the standard coax, channel 3 or 4 output, ensure that you select the channel, 3 or 4, that is not used in your area for local off-air broadcast television. Your television would have to be set to the channel you selected, 3 or 4, in order for you to receive the programming. If the audio/video outputs are used, your television typically would need to be switched to the "video" input mode. Now turn on your receiver and television. Use the on screen menu to locate the signal strength meter on your television. If you are using the Coship receiver the signal meter are located both in front of the receiver as well as on screen. Ask a helper to watch the signal strength screen for indications you are receiving the signal. Stand behind the dish, and holding its outer edges, slowly turn it a little to the left or right about 3 or 4 mm at a time to adjust the azimuth. Pause 4 or 5 seconds, giving the receiver enough time to lock in on the satellite signal. Continue turning the dish in this way until you have acquired the signal then adjust the elevation for maximum signal quality. Note: The Signal Strength reading does not need to be "100." Lock in on the highest possible signal. |