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Frequently Asked Questions
Q1.
How do I know the magnetic declination for North America?
A. See
diagram.
Q2.
What channels can I get with your receiver?
A. You will receive channels
that are digital MPEG2 and not scrambled. You can find a listing
of these channels (and others) on http://www.lyngsat.com
or http://www.satcodx.com .
Q3.
What size dish do I need?
A. Normally, within the boundaries
of the continental US, you can use a 75cm dish. Fringe areas should
use a 90cm or larger dish. Southern Canada or Northern Mexico should
use 90cm or larger.
Q4.
Do you guarantee that these channels will remain free?
A. No, no one can guarantee
"free channels." You will receive these channels as long as
they remain free and in the clear (not scrambled). We provide hardware
(receiver, LNBF, dish) and not software (programming). We make no
guarantees or claims about programming.
Q5.
I heard there are channels on C-band as well. Will your receiver
pick up C-band?
A. Yes, it will receive C-band
and Ku-band. Of course C-band requires a larger dish, a C-band feed,
and LNB.
Q6.
Can I add your receiver to my existing C-band system?
A. Yes, you can. If you want
to receive Ku-band signals on your C-band dish, you must have a
Ku LNB on you feed system. This will usually require a C to C/Ku
upgrade kit.
Q7.
How do I find the satellite?
A. The satellite you want to
use will be determined by the programming you want to view. Telstar
5 is a very popular satellite for ethnic channels, Bloomberg, etc.
Locate your satellite/programming on one of the web sites listed
above and align your dish to that satellite.
Q8.
How do I peak my dish?
A. I suggest that you purchase
a inexpensive signal meter for this purpose. Our high end system
comes with a signal meter. Of course the signal meter can be purchased
separately. Ask for the SF-95 meter.
Q9.
What channels are available?
A. Take a look at http://www.lyngsat.com.
You can get an idea of the available programming from that site.
Q10.
How do I become a dealer for your products?
A. Email or call us at info@mysatpros.com and (626)599-2222 respectively.
A resellers tax-exempt certificate will be required.
Q11.
What is the warranty of your receiver?
A. We will exchange any unit
that fails within the first 30 days of ownership. 1 year parts and
labor warranty from the date of purchase. A copy of your original
invoice will be required as proof of purchase.
Q12.
What is the noise temperature of your LNBFs?
A. We currently sell only 0.6dB
LNBFs.
Q13.
What is the warranty of your LNBFs?
A. 1 year exchange warranty
from the date of purchase. A copy of your invoice will be required
as proof of purchase.
Q14.
I want two receivers. What do I need?
A. You will need a dual LNBF.
Normally, this will be a direct replacement for your existing LNBF.
You will need to run a second coax from the dual LNBF to your second
receiver. See Diagram.
Q15.
I want more than two receivers. Now what do I need?
A. You will need the dual LNBF
and a device called a multi-switch which allows for several receivers.
The most common is a four receiver switch.
Q16.
Can I use a diplexer to consolidate my local broadcast channels
with my satellite signal?
A. Yes, you will need two diplexers;
one to combine the signal on the outside and another one to separate
those signals on the inside of your home.
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